With most on-premise and legacy PBX solutions, the use of a desk phone relies on being hardwired to the PBX and PSTN networks. But these outdated phone systems weren’t built to accommodate the large remote workforces that we’re seeing today.
Companies that don’t support a bring-your-own-device environment are extremely challenged right now in four key areas:
- Security: The inability to secure these devices and workflows puts confidential company information at risk with each call, creating an IT administrator’s nightmare.
- Functionality: Lack of key business PBX features for admins, sales, support, and managers can negatively impact the way a business runs in today’s environment.
- Remote administration: Legacy solutions often are not easily managed offsite, making them difficult to update and troubleshoot.
- Customer operations: Inbound calls to the main business number need to be answered from anywhere and calls need to be routed to the right employees, especially for sales and support.